Managed IT services
Ongoing management of your systems, updates and backups at a defined service level. We spot problems before your staff notice them, and fix them within agreed times.
When you need managed IT services.
If any of these sound familiar, this service is for you.
- 01
Outages are discovered when users complain.
- 02
Security updates are late or forgotten.
- 03
You haven’t tested restoring a backup in a while.
What we deliver.
Ongoing care of systems, updates and backups under a written service level.
- 01
Around-the-clock monitoring
Alerts on performance, availability and capacity.
- 02
Patch management
Scheduled, tested security updates.
- 03
Backup management
Encrypted backups and periodic test restores.
- 04
Device management
Setting up and protecting staff devices remotely.
- 05
Identity management
Accounts, permissions and multi-factor authentication.
- 06
Periodic reviews
Improvement and cost recommendations every quarter.
What every engagement includes.
A written service level (SLA)
Continuous monitoring and alerts
A clear monthly report
Tested backup and recovery
How we work.
Five steps, and at each one you know what you will receive, and when.
- 01
Understand
A call where we hear about your business, your customers and what you want to change, then agree what gets built first.
You getA written proposal with scope, price and timeline
- 02
Design
You see the screens, try them and change them before we write a single line of code.
You getA design you try and approve
- 03
Build
We build in short stages and you try each one yourself, so you never wait until the end to see results.
You getA preview with every stage
- 04
Test & secure
We test speed and features, try to break in ourselves, and fix what we find before your customers see it.
You getA report of what we tested and fixed
- 05
Launch & stay
We launch with you and train your team, then stay on for monitoring, updates and fixes.
You getSupport and follow-up after launch
What does managed IT services cost?
We won’t throw out a random number before we understand what you need. These are the factors that set the price; after a short call we send a written proposal with price, phases and timeline, with no obligation.
Request a quote- 01
Number of pages and screens
Every screen, user type and report adds work, so we start with what matters most and leave the rest for a later phase.
- 02
Connections to other systems
Payment gateways, shipping carriers, accounting systems and government platforms, each with its own requirements.
- 03
Level of design
An experience fully designed for your brand, or practical screens on an existing design system at a lower cost.
- 04
How sensitive the data is
Patient and payment data need more controls than a company site, as do in-country hosting rules.
- 05
Number of users
A system for a hundred users differs from one for a hundred thousand, in how it’s built and what it costs to run each month.
- 06
Support after launch
The response time you need, and the size of monthly updates.
Questions about this service.
How is managed IT different from support?
Support responds to requests; managed IT prevents problems and runs your systems continuously.
Do you work on our existing setup?
Yes, after a handover phase where we document everything and assess risks.
How is pricing set?
A fixed monthly fee based on users, systems and service level.
Write to us and a person from the team replies directly.
Let’s talk about managed IT services.
Send your idea or a link to what you have today, and a person from the team replies within one business day with the next step.
From Egypt to Saudi Arabia, the Gulf and the world.