IT support
Support for your staff and their devices, with clear channels and agreed response times. Every request is logged and followed until it is solved, in Arabic and English.
When you need IT support.
If any of these sound familiar, this service is for you.
- 01
Staff don’t know who to turn to when something breaks.
- 02
The same problems keep coming back.
- 03
You have branches or remote staff.
What we deliver.
Support for your staff and their devices, with clear channels and agreed response times.
- 01
Service desk
Phone, email and a ticketing system with one entry point.
- 02
Remote support
Solving most issues without a visit.
- 03
Onboarding and offboarding
Devices and accounts ready on day one, and secure closure on exit.
- 04
Email and collaboration
Microsoft 365 and Google Workspace.
- 05
Knowledge base
Documented answers to common staff questions.
- 06
Root-cause analysis
Fixing problems at the source, not the symptoms.
What every engagement includes.
A written service level (SLA)
Continuous monitoring and alerts
A clear monthly report
Tested backup and recovery
How we work.
Five steps, and at each one you know what you will receive, and when.
- 01
Understand
A call where we hear about your business, your customers and what you want to change, then agree what gets built first.
You getA written proposal with scope, price and timeline
- 02
Design
You see the screens, try them and change them before we write a single line of code.
You getA design you try and approve
- 03
Build
We build in short stages and you try each one yourself, so you never wait until the end to see results.
You getA preview with every stage
- 04
Test & secure
We test speed and features, try to break in ourselves, and fix what we find before your customers see it.
You getA report of what we tested and fixed
- 05
Launch & stay
We launch with you and train your team, then stay on for monitoring, updates and fixes.
You getSupport and follow-up after launch
What does IT support cost?
We won’t throw out a random number before we understand what you need. These are the factors that set the price; after a short call we send a written proposal with price, phases and timeline, with no obligation.
Request a quote- 01
Number of pages and screens
Every screen, user type and report adds work, so we start with what matters most and leave the rest for a later phase.
- 02
Connections to other systems
Payment gateways, shipping carriers, accounting systems and government platforms, each with its own requirements.
- 03
Level of design
An experience fully designed for your brand, or practical screens on an existing design system at a lower cost.
- 04
How sensitive the data is
Patient and payment data need more controls than a company site, as do in-country hosting rules.
- 05
Number of users
A system for a hundred users differs from one for a hundred thousand, in how it’s built and what it costs to run each month.
- 06
Support after launch
The response time you need, and the size of monthly updates.
Questions about this service.
What are the support hours?
We set them to your needs, from business hours to continuous coverage.
Do you support branches outside Egypt?
Yes, remotely in any country, with local partners for on-site visits when needed.
How do we track requests?
Through a ticketing system you can see, plus a monthly report on times and patterns.
Write to us and a person from the team replies directly.
Let’s talk about IT support.
Send your idea or a link to what you have today, and a person from the team replies within one business day with the next step.
From Egypt to Saudi Arabia, the Gulf and the world.